FAQs2018-08-21T18:57:20+00:00
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How do I apply for a loan with Koala Cash Loans?2018-07-17T13:27:14+00:00

It’s simple and easy to apply for a loan with Koala Loans! Our application process is 100% online, and available 24/7. You just need to be an Australian Resident, over the age of 18, have an email address and mobile number.

If your application is selected by one of our lenders, you may need to provide them with some additional information regarding your income and contact details.

Our lenders contact customers between 9am and 5pm, Monday to Friday, so make sure you check your email and mobile for messages.

How much am I able to borrow?2018-07-17T13:26:40+00:00

Koala Cash Loans works with a group of lenders who lend from $100 – $2000.

The lenders that we work with are responsible lenders so they make sure that the loan suits your requirements and you can comfortably make all of your loan repayments.

Is Koala Cash Loans a Payday Lender?2018-07-17T13:26:11+00:00

Koala Cash Loans is not a lender, nor do we make any loan or credit decisions.

The Koala Loans website allows you to submit one application, and we’ll work hard to try to find a lender for you.

How does Koala Loans work?2018-07-17T13:25:43+00:00

Click here to see “How it works

When can I apply?2018-07-17T13:24:59+00:00

You can apply for a Koala Cash Loan anytime, and from anywhere! Our 100% online application process is available 247, and if we can find a lender for you, they’ll contact you between 9am and 5pm weekdays.

Can I apply for weekend loans?2018-07-17T13:24:32+00:00

Yes you can! We accept loan applications 247, so you can apply for a Koala Cash Loan anytime you like! Please note that if your application is successful, our lenders will respond to you via email or mobile during business hours.

How long does it take to apply for a loan?2018-07-17T13:24:02+00:00

It will only take you a few minutes to apply online with Koala Loans, and you can apply 247 from any computer or mobile device.

Our panel of lenders will then review your application, and if they would like to review your loan further, they will contact you via mobile or email during business hours.

If your loan is then approved, most short-term lenders will endeavour to transfer the loan funds as soon as possible after approval.

What is the status of my loan application?2018-07-17T13:23:33+00:00

If we are able to find a lender who may assist with your loan, they will contact you between 9am and 5pm business hours. If you have not received a message from a lender by the end of the next business day after submitting your application, we have not been able to match you with a lender on this occasion. If you would like to apply again, you can do so after 30 days.

Does it cost money to apply with Koala Loans?2018-07-17T13:22:46+00:00

There is no cost to submit an application for a loan with Koala Cash Loans – it’s free to apply!

If your fast cash loan is approved by a lender we have found for you, that lender will provide you with information regarding any fees and charges associated with their loans.

Do you take applications over the phone?2018-07-17T13:22:10+00:00

Koala Cash Loans is 100% online, and we do not accept applications over the phone.

When are my repayments made?2018-07-17T13:21:21+00:00

If we are able to source a lender for you, your lender will issue you with a loan contract outlining the details of the loan and when repayments are to be made. For more information, please contact your lender directly.

What should I do if I think I won’t be able to make a repayment?2018-07-17T13:20:53+00:00

Koala Cash Loans is not a lender, so if you are unable to make a repayment on your loan, we advise you to contact your lender immediately.

What should I do if I am experiencing Financial Hardship?2018-07-17T13:20:25+00:00

If you’re experiencing financial hardship we strongly recommend that you contact your lender immediately.

We also recommend visiting www.moneysmart.gov.au as this is a valuable resource for Australians needing financial advice.

How do I make a complaint?2018-07-17T13:19:20+00:00

At Koala Cash Loans we think we offer fantastic service, and we’d like our customers to think so too.

From time to time we all make mistakes. So, if you think there is something that we can do better, we have put in place a transparent process to sort things out on our “Complaints” page.

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When you apply with Koala Loans we work to find you a small amount lender as soon as possible.

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