Feedback And Complaints

The Koala Cash Loans team really appreciates your feedback.

You can contact us via our Contact Us page or email us at customercare@koalaloans.com.au and we will endeavour to respond to you promptly.

Resolving complaints:

At Koala Cash Loans we want your experience to be so great that you tell all of your friends about us. That’s why if you have a complaint we will always take it very seriously and try to work it out with you.

From time to time we all make mistakes. So to help us when that happens we have put in place a transparent process to sort things out.

Our objective will be to always work things out with you.

Please make contact with our Customer Care Team either by email or phone (details above) and outline your complaint. Our Customer Care Team’s objective will be to resolve the complaint within 5 business days.

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When you apply with Koala Loans we work to find you a small amount lender as soon as possible.

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