Who we are
This guide is provided by Swift Loans Australia Pty Ltd (ABN 59 600 167 084, Australian Credit Licence 461533), trading as Koala Loans.
Koala Loans is a loan-finding service, not a lender. We do not enter into credit contracts with the people who apply through this website, we do not decide the result of an application, and we do not set the fees or repayments on any loan a lender may offer. Those decisions sit with the lender.
When you apply, and with your consent, we may sell your application to a lender that may be able to offer you credit. This page is here so you know who runs Koala Loans, what happens to an application, and how to reach us. Keep a copy for your records if you like, and read it together with the other legal pages on this website.
How we are paid
With your consent, we may sell your application to a lender. We receive a fee only when a lender buys your application.
After you apply
With your consent, we may sell your application to a lender. Any lender that buys your application makes its own enquiries, assesses whether a loan would suit your needs and whether you could repay it without substantial hardship, and decides for itself whether to make an offer.
If something goes wrong
If something about our service has left you unhappy, we want to hear from you. Email team@swiftloans.com.au, or write to Complaints Officer, Koala Loans, PO Box 87, Hawthorn VIC 3122. Tell us what happened in your own words, and include any dates, names or reference numbers that will help us look into it.
We will acknowledge your complaint, look at what happened, and come back to you with our findings. We will give you our final response within 30 days of receiving your complaint. If we need longer, we will write to tell you why.
If you are still not satisfied
If you have been through our process and the matter remains unresolved, you can take it to the Australian Financial Complaints Authority (AFCA), a free and independent external dispute-resolution scheme. Phone 1800 931 678 (free call). Email info@afca.org.au. Website www.afca.org.au. Post: GPO Box 3, Melbourne VIC 3001. Our AFCA membership number is 44511.
This page was last reviewed on 13 November 2026.