Personal information and its importance
This policy is issued by Swift Loans Australia Pty Ltd (ABN 59 600 167 084, Australian Credit Licence 461533), trading as Koala Loans. Personal information is information or an opinion about you from which your identity is apparent. Looking after it properly is fundamental to the way we work. This document sets out how we collect, store, use and share your personal information, how you can access it or have it corrected, and how to complain if you think we have mishandled it.
The legal framework is the Privacy Act 1988, the 13 Australian Privacy Principles in Schedule 1 of that Act, and the Credit Reporting Privacy Code. These rules apply to information about individuals, not corporations.
Why we collect personal information
We collect personal information so that we can:
- receive your application and, with your consent, help find you a loan;
- verify your identity and help prevent fraud;
- refer or, with your consent, sell your application to a credit provider so they can assess creditworthiness and the risk of default;
- support risk assessment and management, including credit scoring and fraud prevention, undertaken by a credit provider;
- help resolve disputes and respond to your questions;
- tell you about other products or services that we or our commercial partners offer; and
- meet any legal obligation to collect information.
Koala Loans is a loan-finding service, not a lender. We do not provide you with a loan, set its terms, or manage a loan account. Those steps, if they happen, are taken by the credit provider who buys or receives your application.
If you do not provide your personal information
If you do not provide your personal information, or do not consent to us collecting it from others, we will be unable to prepare your application or, with your consent, sell it to a lender, so we cannot help find you a loan.
Where we get personal information
We may collect it from:
- information you provide during an application or in email to us;
- publicly available sources, such as websites or the electoral roll;
- people or entities you have authorised us to contact; and
- your use of this website, including the cookies and similar tools described in our Terms.
Sensitive information
We only collect sensitive information if it is reasonably necessary for our functions and either you have consented, or collection is required or authorised by law. We do not use sensitive information for direct marketing unless you have consented to that use.
Who we may share information with
We may disclose your personal information to:
- credit providers, and with your consent a lender who may buy your application;
- personal or business referees, including your employer, where relevant to an application;
- professional advisers, contractors and information-technology providers who help us operate;
- government agencies where required by law; and
- debt collectors or payment-system operators, where that is necessary in connection with a matter we are handling.
Koala Loans does not obtain credit reports or report credit information to credit reporting bodies. A lender that buys your application may obtain your credit report from a credit reporting body, such as Experian or Equifax, as part of its own assessment.
Overseas disclosure
Some information may be held overseas as part of our backup systems, for example in cloud storage. Some service providers we use for website analytics and advertising, such as cookie and pixel providers, may store or process information overseas, including in the United States.
Access, correction and complaints
You have a right to know what personal information we hold about you, and to ask us to correct it if it is wrong. Email team@swiftloans.com.au, or write to us at PO Box 87, Hawthorn VIC 3122, to make a request. We have a written dispute-resolution policy as part of our Australian Credit Licence and can provide a copy on request. We will manage your complaint under that policy, with adjustments for the type of complaint being made.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or by phone on 1300 363 992, or the Australian Financial Complaints Authority at afca.org.au or by phone on 1800 931 678. Email info@afca.org.au. Post: GPO Box 3, Melbourne VIC 3001. Our AFCA membership number is 44511.
This page was last reviewed on 13 November 2026.