Questions, answered plainly
Frequently asked questions
Short answers about applications, assessment, timing and who can apply.
How do I apply with Koala Loans?
Submit an online application with your contact and financial details. Upload your last 90 days of bank statements on a secure, read-only platform, CreditSense. Eligibility and response times depend on the credit provider’s assessment.
How much can I apply for?
Applications may be considered for amounts from $500 to $10,000. The amount, costs and repayment terms of any offer depend on the credit provider’s assessment. Consider whether repayments would suit your circumstances.
Is Koala Loans a lender?
Koala Loans is a loan-finding service, not a lender, and does not make credit decisions. You can submit an application for consideration; any offer depends on a credit provider’s assessment. We may sell your application to a lender. We receive a fee only when a lender buys your application.
Who can apply?
We only accept Australian residents as applicants. You may also need to be 18 or older, have a regular source of income, an active Australian bank account, and a valid email and mobile number.
Will a credit check be done?
Koala Loans does not undertake credit checks. In the event that a lender is willing to progress your loan application, they may conduct a credit check when assessing your application. Check their terms before you go ahead.
Do you take bank statements by email?
We do not accept bank statements by email. We only accept bank statements through our secure provider, CreditSense.
How long does the process take?
Application and review times vary. If more information is needed, you may be contacted by email or SMS.
Can I apply in the evening or on a weekend?
Yes. The form is online, so you can submit it when it suits you. A review may wait until business hours.
Does it cost money to submit an application?
Koala Loans does not charge you a fee to submit an application. If a credit provider makes an offer, review its fees, charges and repayment terms before accepting. We receive a fee only when a lender buys your application.
Do you take applications over the phone?
No. Applications are submitted online. We do not accept applications over the phone.
When are repayments made?
If a credit provider makes an offer and you accept it, that credit provider sets the repayment dates in the contract. For questions about a loan you have accepted, contact that credit provider directly.
What if I cannot make a repayment?
Koala Loans is not the lender. If you cannot make a repayment, contact the credit provider who made the loan as soon as you can.
What if I am in financial hardship?
If you are having trouble meeting repayments, contact your credit provider quickly and ask about hardship assistance. You can also read independent guidance on the moneysmart.gov.au website.
How do I make a complaint?
Email team@swiftloans.com.au or use the process on our Feedback and Complaints page. If you are not satisfied with the outcome, you can take the matter to the Australian Financial Complaints Authority.
Who can apply
We only accept Australian residents as applicants. You may also need to:
- Be 18 years of age or older
- Have a regular source of income
- Have an active Australian bank account
- Have a valid email address and mobile number